Stephen Mevel
January 22nd 04, 04:50 PM
Hi Gang!
No doubt, BT is the master at "the runaround". But anyway. I have a client
who has signed up with BT and has been provisioned with 500K Business
broadband account. Being as customer service oriented as BT is they shipped
the client a featureless 5861, 8 static IP Addresses, An engineer who
could/would not configure their small network (nor could he speak english)
and an invoice for over £300.
Today the client has nice new phone jack in her office a big ugly box with
wires hanging out of it, a much lighter purse, and no broadband connection.
I went in to try to staighten her network out and was given everything that
BT had provided her. Included in the package was of course the BT software
installation disk. The disk was of no help as it was actually set up to
configure the clients machine to dialup to BT openworld PAYG Service. No
problem I thought, I have her BT username and password I'll just set up the
router manually. Couldn't get to the router even after trying to get to it
via the IPAddresses supplied by BT then restting the router and attempting
just about every typical default Class A,B and C IPaddress. All I want is
to get to the admin interface on the router so that I can get the thing
working for the ever so much poorer client.
Any Suggestions????
Steve
No doubt, BT is the master at "the runaround". But anyway. I have a client
who has signed up with BT and has been provisioned with 500K Business
broadband account. Being as customer service oriented as BT is they shipped
the client a featureless 5861, 8 static IP Addresses, An engineer who
could/would not configure their small network (nor could he speak english)
and an invoice for over £300.
Today the client has nice new phone jack in her office a big ugly box with
wires hanging out of it, a much lighter purse, and no broadband connection.
I went in to try to staighten her network out and was given everything that
BT had provided her. Included in the package was of course the BT software
installation disk. The disk was of no help as it was actually set up to
configure the clients machine to dialup to BT openworld PAYG Service. No
problem I thought, I have her BT username and password I'll just set up the
router manually. Couldn't get to the router even after trying to get to it
via the IPAddresses supplied by BT then restting the router and attempting
just about every typical default Class A,B and C IPaddress. All I want is
to get to the admin interface on the router so that I can get the thing
working for the ever so much poorer client.
Any Suggestions????
Steve